Tuesday, March 8, 2011

Merry March Madness

I rarely blog solely about my CremeMagnolia Etsy Store but this morning I wanted to share the huge sale I have going on right now. Since March is and always has been my best month of the year (both local and online) I decided to share the wealth with my Etsy clients and offer a 25%, yes twenty-five-percent discount on everything in my store. My inventory is very diverse...has to be, I'm a very diverse woman!

I sell hand cut mosaic tiles that are used by not only mosaic artists, but jewelry and altered art crafters as well. Here are a few examples:

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Crafters are always looking for unique items to incorporate into their projects and in that vein I also sell designer glass gems.

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Two of my passions are fine art photography and antique porcelain china. I love to photograph beautiful flowers and stills that interest me. I have two new sections in my store, one for antiques and one for art. The following are a few examples.

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My photographs are 16x20" and are professionally reproduced by a processor in New York and available on both canvas and archival matte finish paper. Each is a limited addition, signed and numbered.

I have collected antique calendar promotional plates for many years. When they were first developed around the turn of the century, they were given to customers by businesses such as banks, grocery stores and the like. My offerings are either approaching 100 or over 100 years old! Below are two examples.

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I hope you will drop by my CremeMagnolia Etsy Store and browse around during my March Madness Sale. I have something for everyone, especially if you need a unique gift!

Monday, March 7, 2011

Guilt by Association

This may be what some consider another "rant" blog but I hope it serves as a valid point and warning; who you associate with is a direct reflection on you.

Since Etsy began their forum migration to teams there have been several (probably more than I know about) spin-off groups that are clearly anti-Etsy, their policies and the ultimate changes. While I as a seller haven't been a fan of some changes, I CHOOSE to remain a seller on Etsy. I market myself as an Etsy seller, it's prominently displayed on my blog, Facebook fan page, Twitter and of course word of mouth.

This morning I took a little stroll around the Internet and the Teams on Etsy and to my horror I found dissident groups all complaining about Etsy. The Internet is now host to several independent Etsy "gripe sites" and I've checked out a few. What is truly horrifying to me, some of my fellow bloggers are carrying the advertising or buttons of these groups on their blog pages. Why? Why would any existing seller on Etsy want their customers, followers and potential followers to click on a button that is going to land them on venomous anti-Etsy sites?

My father used to say, "be careful who you associate with, because you will always be guilty by the association." Lesson learned!

I follow hundreds of blogs and have seen no less than six different anti-Etsy buttons under the guise of "informative" or "another option." I suggest that we as bloggers and sellers on Etsy be VERY careful with whom we advertise or associate. Judgement is a hard thing to quantify as it can be something as simple as syntax or as dramatic as associations that shoot ourselves in the foot of sales.

My message today is to be very careful when advertising or offering opinions of others where you have no control. If you link to a site that is rife with opinion, I might think twice about the relationship...but that's just my opinion.

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Don't forget to stop by my CremeMagnolia Etsy store as I have a 25% off coupon running for the month of March!

Sunday, March 6, 2011

Silent Sunday

I've chosen to share one of my most favorite art medium, digital photography. I hope you enjoy this montage as much as I enjoyed creating it!

Have a wonderful Sunday!

'Digital Life' by crememagnolia

The advent of the digital camera has opened a whole new world for the photo artist. I've chosen the best Etsy has to offer.


LA Zoo... 8x10 Photographic ...
$20.00

LUCKY Jewels - St. Patricks ...
$45.00

trailer painting print
$12.00

IVY BARN DOOR Color 5x7 Phot...
$10.00

Lupine Wildflowers - Homer A...
$9.99

Lotus Flower Sepia and Blush...
$30.00

vintage camera girl 5x5 fine...
$13.00

Yellow Road 12x18 fine art p...
$75.00

The Color of Butter Tulips
$10.00

Inner Daylily Fine Art Photo...
$25.00

Sheets 4 X 6 inch Signed Fin...
$10.00

Lovely Peachy Pink Magnolia ...
$25.00

Flying Leap, 11x14 Photo on ...
$36.00

White Chrysanthemum Photogra...
$15.00

Antique dead trees Photo 5X7
$12.00

I Think I Can
$25.00

Treasury tool is sponsored by Lazzia.com A/B image testing.

Saturday, March 5, 2011

What are you afraid of?

I'm on a rant this morning and is often the case many will disagree with me; and I run the risk of ruffling some feathers. However, as an avid blog follower, reader and commenter, it never fails to snark me into a bad mood when I continually must enter word verification just to leave a comment. I get it, I really do; we all hate spam and the like, but every blogger has the ability to check their comments and delete whatever is inappropriate. What really sends me into a tailspin is when I read and post a comment and my comment is moderated ~ to me that defeats the purpose of commenting at all. I think, doesn't this blogger WANT people to comment?

I follow over 400 blogs (on different platforms with different methods of commenting) and my reading list in the morning looks like "War and Peace." Obviously I can't read every blog that comes across my feed but I do quickly scan for blogs that interest me on any given day; read and comment. That could be one or one-hundred.

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I don't know a blogger who doesn't check their comments frequently and unless we are a blogger with 10,000 followers, the likelihood of spam is relatively small. Every time I must verify, it shortens the amount of time I have available to read other blogs...or want to (given my bad mood).

On my blog as an example, my settings allow anyone to comment, without moderation and without word verification. I use Blogger and have a spam filter...which is always empty ~ and fortunately for me, I've never had a spammer. If I do end up with a spam comment, it won't ruin my day ~ I'll simply delete it! I WANT people to comment on my blogs with as little hassle as possible. I want people to walk away from my blog with a good feeling, one that didn't wear them out. And it is for that reason, I believe, I get several comments to my blog on a daily basis.

When I first started blogging and made my setting choices, it occurred to me that I could choose or choose not to be so arrogant as to put requirements surrounding the comment box. I want comments and above all I want followers to come back. If I wear them out, there is a very good possibility they won't come back. I maintain this is one small thing we can do to develop a rapport with our reader.

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As said earlier, I read blogs on different platforms and I am a huge fan of Google Friend Connect. It is easy, gives me the ability to see the feeds 24/7 and tells me this blogger want's my business...so to speak. Many times I read blogs that require that I sign up for RSS, Atom or other feeds that will filter into my email box. NOT! My email box looks like a Goodwill Store and I can't handle another feed of any kind. This type of blog has always perplexed me. While we all would love to have our words effortlessly flowing into email boxes, there are a vast number of people who will not read our feed AND it will probably end up in their spam box anyway. On last check, I have over 1000 emails in my spam box from last week alone ~ and I check it frequently. For the life of me I don't understand why a blogger wouldn't use Google Friend Connect or something similar to allow a person to simply follow and that's that? From my perspective if I must sign up for a specific feed, I just pass and move along. No follow, no comment, nada.

I love reading blogs, I really do; but as a reader it must be easy for me, not the author of the blog. I love reading diverse blogs but I don't want to be diverse in the method required to follow or comment. And that as they say, is just my opinion.

Don't forget to stop by my CremeMagnolia Etsy Store for a browse!

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Friday, March 4, 2011

Spring has Sprung

Here it is March and my hydrangeas and hastas are already sprouting which means the butterflies will be here soon. My mother collected everything butterfly! On the day of her funeral a butterfly landed on my shoulder and since then every time I see a butterfly I think of my Mom...or that she's watching.

This morning I awoke with a clear thought of my Mother and decided to make a Treasury in memory of her. I hope you enjoy it as much as I enjoyed bringing it together! Visit my CremeMagnolia Etsy store and check out my profile to see my other Treasureies.

'Butterflies mean Spring' by crememagnolia

I chose this Treasury because I love butterflies and spring, the time for butterflies is almost here. I am featuring this treasury in my Blog, http://queennmyownmind.blogspot.com


VINTAGE WORN STYLE BUTTERFLI...
$2.99

Edible Butterflies - Small A...
$9.95

Double Butterflies Wall Deca...
$49.99

Handmade Bottlecap Magnets -...
$8.00

Turquoise with Purple Insets...
$28.00

10% off storewide SALE Blue ...
$2.70

Sewn paper butterflies garla...
$13.00

Leather iPad (1 and 2) case ...
$90.00

Butterfly cane (Red-Unbaked)...
$7.99

Butterfly Carnival Wreath
$120.00

social butterfly greeting c...
$5.00

Designer Chocolate Covered O...
$19.50

Yellow and Blue Butterfly Pr...
$15.00

Shimmer Butterfly Baby Mobil...
$55.00

Matchbox Trio - Paris Butter...
$5.00

Upcycled Butterfly Sash Pouc...
$32.00

Treasury tool is sponsored by Lazzia.com A/B image testing.

Thursday, March 3, 2011

How's your Customer Service?

This topic has been a point of contention between buyers and sellers for a very long time...regarding feedback and when it should be left for either buyer or seller. I've been an online seller for a very long time and I have my own feelings about the issue which I will outline here. I know that I could start a "war" but such is life.

There are multiple aspects to any transaction (online versus brick and mortar). The seller list their item, peeps look, someone can't live without the "widget" and pressed the "buy" button. Some venues give buyers the option of paying when they want others require instant payment. In my CremeMagnolia Etsy Store I only accept one form of payment, PayPal. That said, a customer could pay with a credit card or even an electronic check through PayPal; the latter would require clearing before I have my money. Once payment is in my account, the buyer has fulfilled their obligation to me as I have their money AND their purchased item.

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It is my opinion, one I have argued many times, once the buyer has paid me they have upheld their end of the bargain and I should and do leave them positive feedback. Hold your horses until I finish my argument!

It's about the money

When I ship the item, I purchase out of my own pocket, Delivery Confirmation and give the tracking number to my buyer. This allows me to see where the item is at any given time and gives me a certain amount of security relative to the buyer and their ultimate happiness. I know that my products are first class, I know that I package perfectly, I know that I ship immediately, and I know that I communicate with my customer through the entire process. I do not subscribe to the "no news is good news" school of thought.

The best example I can give happened just recently. I shipped a box to a customer in Florida. Three weeks later the box still had not arrived - I know this because I constantly check the tracking. When I last checked the tracking it told me that my box had indeed reached Florida and had been rerouted to Maryland! I contacted my buyer, actually went to the Post Office, called Maryland, and offered my buyer substitute items or refund. My buyer was so happy that I stayed on top of it that she would not hear of a refund and wanted to wait a little longer. All the while, I had left her positive feedback from day one.

Yesterday the box arrived at my Post Office, return to sender, and who knows why? I messaged my buyer that I relabeled the box, paid the postage AGAIN, purchased Delivery Confirmation again, and it is on it's way. She is delirious that it is not lost forever and I am happy she is happy! Keeping a customer happy through a difficult process doesn't require reinventing the mouse trap, it simply requires excellent communication. I have no doubt that this customer will leave me glowing feedback - and I should mention that since 1998 I have never had anything less than 100% positive feedback.

It's my opinion that once the customer pays me then the onus is on me to fulfill my end of the bargain. Things will always happen, but if the customer knows that I as a seller is genuinely attempting to rectify the problem, I feel I am never in jeopardy of having an unhappy customer. Plan for contingencies is my motto and I live or die by my customer service...that's my feeling and I'm sticking to it!

Visit my CremeMagnolia Store on Etsy and Feel the Love!

build a better mousetrap

Wednesday, March 2, 2011

Antique Americana

I rarely blog solely about my CremeMagnolia Etsy Store but this morning I thought I would introduce my readers to pieces of Americana that are not only rare but a collection that is fun to collect and certainly conversation pieces. Since I am having a 25% discount March Madness Sale, I thought it appropriate to show unusual china plates, antique commemorative calendars.

During the turn of the century European china manufacturers moved their operations to the United States and settled in the Ohio River Valley; because there was an abundance of raw materials available from the river beds.

The plates shown here were made from 1908 through 1920; the latter a Victory plate celebrating the winning of World War One.

Commemorative calendar plates were used by companies as gifts to their customers. Grocery stores, Banks, Liquor Distributors and the like would distribute these plates as good will gestures typically during the holidays. Commemorative plates predated trading stamps.

Imagine owning a plate manufactured in 1911 (or older), over 100 years old to display and show your friends. They are all available in my CremeMagnolia Etsy Store. I hope you take a look and read the descriptions for a better idea as to their date, condition, and more accurate pictures. These are but a small representation of what is in my store listed in the antique section.

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Visit my CremeMagnolia Etsy Store to take advantage of my March Madness sale as it is the deepest discounted sale of the year!